Meet Milla
Your AI team member,
built for NDIS providers.
Milla answers calls, handles enquiries, follows up with
participants and keeps your operations moving,
so your team can focus on what matters most.
Built for NDIS
Australian Base
Secure & Compliant
TRUSTED BY NDIS PROVIDERS ACROSS AUSTRALIA
TRUSTED BY NDIS PROVIDERS ACROSS AUSTRALIA
Repetitive admin.
Missed calls.
Delayed follow-ups.
These everyday tasks take up valuable time and lead to missed opportunities, slower responses and frustrated participants.
Calls unanswered during busy periods
Enquiries sitting in inboxes
Follow-ups that fall through the cracks
Admin taking time away from your team
62%
of calls go unanswered during business hours
Source AWCC
41%
of enquiries are not followed up within 24h
Source HubSpot
7.5hrs
per week lost to repetitive admin tasks
Source McKinsy
1 in 3
participants consider changing providers due to slow responses
Source NDS
HOW MILLA WORKS
Milla works in the background,
so your team can stay focused.
01
Milla engages
Answers calls, chats and form enquiries instantly.
02
Milla takes action
Captures info, answers questions and logs everything.
03
Milla follows up
Schedules, sends reminders and checks in automatically.
04
Your team steps in
Milla brings your team in when it's time for human connection.
What we cater
WHAT MILLA HANDLES
The everyday tasks that keep your
operations moving.
Call Handling
Answers calls 24/7 in your brand voice.
Chat & Web Enquiries
Engages visitors and captures new leads.
Appointments
Schedules, reschedules and sends reminders.
Follow-ups
Nurtures leads and prevents drop-offs.
Admin Automation
Updates records and syncs with your systems.
Insights & Reporting
Gives you visibility into what matters.
More than answering the phone
Milla doesn't just answer.
She keeps things moving.
After a conversation, your team shouldn't need to replay a recording
just to work out what happened.
Who called?
Why did they call?
What did Milla handle?
What still needs to happen?
Who needs to do it?
Example
Call Summary
Caller
Sarah M.
Reason
New participant service enquiry
Milla handled
Captured service requirements and contact details
Next action
Team to confirm service availability
Assigned
Participant Enquiries
llustrative example only.
Recruitment with Milla
Your next support worker application doesn't need to start with more admin.
Milla can help with the repetitive first stages of recruitment, from contacting applicants to screening key requirements and arranging interviews.
01
Applicant applies
02
Milla makes contact
03
Initial screening
04
Qualification
05
Suitable applicant
06
Applicant applies
07
Applicant applies
Your team stays in control of hiring decisions.
Not an off-the-shelf chatbot
Milla learns how your
organisation works.
Every NDIS provider operates differently.
That's why Milla is configured around your services, service areas, processes, approved information and escalation rules.
Your Services
What you deliver, where you deliver it and who you support.
Your Knowledge
The approved information Milla is allowed to share.
Your Processes
How enquiries, callbacks and next steps actually flow.
Your Escalations
The situations that should always reach a person.
Your Team
Who owns what, so the right person gets the right request.
Your Systems
The tools your team already uses day to day.
Milla knows what she can handle and when your team needs to step in.
Human when it matters
AI should reduce
the workload.
Not remove human
judgement.
Some conversations should always involve a person.
Milla can be configured to escalate situations such as:
Complaints
Emergencies
Management decisions
Incidents
Sensitive participant situations
Questions outside approved information
AI handles what it can.
Your team handles what it should.
Human when it matters
AI should reduce
the workload.
Not remove human
judgement.
Some conversations should always involve a person.
Milla can be configured to escalate situations such as:
Complaints
Emergencies
Management decisions
Incidents
Sensitive participant situations
Questions outside approved information
AI handles what it can.
Your team handles what it should.
Built for NDIS
Built around the reality of
running an NDIS provider.
As your provider grows, more calls, participants, staff, applicants and follow-ups start competing for the same team's attention.
Milla helps create another layer between the everyday noise and the people who actually need to make decisions.
Fewer interruptions
Give your team more uninterrupted time for work that actually needs them.
Better follow-up
Create clearer next steps so enquiries don't disappear into inboxes and missed calls.
More visibility
Know what Milla handled and what still needs your team's attention.
Pricing
Milla is built around
your organisation.
The right setup depends on what you want Milla to handle, the systems you already use and the workflows we can take off your team's plate.
AI team member for NDIS providers
Provider-specific setup
AI phone assistant
Approved knowledge base
Workflow configuration
Human escalation rules
Follow-up automation