Meet Milla
Your AI team member,
built for NDIS providers.
Milla answers calls, handles enquiries, follows up and keeps your operations moving, so your team can focus on the people and decisions that need them.
Built for NDIS
Australian Based
Secure & Compliant
TRUSTED BY NDIS PROVIDERS ACROSS AUSTRALIA
Repetitive admin.
Missed calls.
Delayed follow-ups.
These everyday tasks take up valuable time and lead to missed opportunities, slower responses and frustrated participants.
Calls unanswered during busy periods
Enquiries sitting in inboxes
Follow-ups that fall through the cracks
Admin taking time away from your team
75%
of Australian consumers say it takes too long to get a service response.
PwC Australia
82%
expect phone support within 10 minutes.
PwC Australia
82%
expect phone support within 10 minutes.
NDIS Quarterly Report
HOW MILLA WORKS
Milla works in the background,
so your team can stay focused.
01
Milla engages
Answers calls, chats and form enquiries instantly.
02
Milla takes action
Captures info, answers questions and logs everything.
03
Milla follows up
Schedules, sends reminders and checks in automatically.
04
Your team steps in
Milla brings your team in when it's time for human connection.
What we cater
WHAT MILLA HANDLES
The everyday tasks that keep your
operations moving.
Participant & Referral Enquiries
Handles common enquiries and captures the information your team needs.
Inbound Call Handling
Answers calls, captures intent and routes the next step.
Callbacks & Appointments
Coordinates callbacks, bookings, reschedules and reminders.
Recruitment Screening
Contacts applicants, checks key requirements and coordinates interviews.
Follow-up
Keeps participants, referrals and applicants moving to the next step.
Admin & CRM Updates
Records outcomes, updates your systems and creates clear next actions.
Participant & Referral Enquiries
Handles common enquiries and captures the information your team needs.
Inbound Call Handling
Answers calls, captures intent and routes the next step.
Callbacks & Appointments
Coordinates callbacks, bookings, reschedules and reminders.
Recruitment Screening
Contacts applicants, checks key requirements and coordinates interviews.
Follow-up
Keeps participants, referrals and applicants moving to the next step.
Admin & CRM Updates
Records outcomes, updates your systems and creates clear next actions.
CALL HANDLING
From call to action, automatically
Milla answers the call, captures the key information, creates a summary and makes sure the right person takes the next step
Incoming Call
A participant, family member or referral partner calls.
Milla handles it
Milla answers, has a natural conversation and captures the information
Summary created
Milla answers, has a natural conversation and captures the information
Next action identified
After the call, Milla creates a clear summary and logs it in Milla.
Your Team is notified
The right person gets the information, so nothing falls through the cracks
Your team doesn't need to replay the call or work out what happens next.
Milla captures the details, creates the summary and keeps everything moving
Recruitment with Milla
Your next support worker application doesn't need to start with more admin.
Milla handles the repetitive first stages of recruitment, from contacting applicants and screening key requirements to coordinating interviews and reminders.
Screen for what matters
Configure Milla around the requirements your organisation uses to assess applicants.
Relevant experience
NDIS Worker Screening Check
Working with Children Check
Driver's licence and vehicle
Availability and preferred shifts
Other role-specific requirements
Less time coordinating applicants.
More time speaking with the right ones.
Not an off-the-shelf chatbot
Milla is configured around how your organisation works.
Every NDIS provider operates differently. Milla is configured around your services, service areas, approved information, processes, systems and escalation rules.
Human when it matters
AI should reduce the workload.
Not remove human judgement.
Milla handles repetitive operational work, not decisions that need human judgement. You define what Milla can handle, when she should escalate and when your team takes over.
Human when it matters
AI should reduce
the workload.
Not remove human
judgement.
Some conversations should always involve a person.
Milla can be configured to escalate situations such as:
Complaints
Emergencies
Management decisions
Incidents
Sensitive participant situations
Questions outside approved information
AI handles what it can.
Your team handles what it should.
YOUR MILLA SETUP
Start with the work you want Milla to handle.
Every provider is different. We start with the operational work creating the most repetitive admin for your team, then configure Milla around your organisation, systems and workflows.
Limited Foundation Partner offer
We're opening Milla to our first 50 Australian NDIS providers at an introductory subscription rate of $300/month.
FOUNDATION PARTNER
$300/month
Communication
AI phone assistant
Participant enquiries
Support Coordinator enquiries
Recruitment
Applicant screening
Interview coordination
Remindersemnders
Operations
Follow-up automation
CRM updates
Human escalation rules
ADDITIONAL COSTS
+ One-off implementation fee
+ Usage-based charges
Usage-based services such as calls, messaging, email and AI usage are billed separately.
About Milla
Built in Australia, specifically for NDIS providers.
Milla is an Australian AI team member designed around the operational realities of NDIS providers.
We’re building Milla alongside Australian providers, focusing on practical workflows across enquiries, recruitment, follow-up and administration.
The goal is simple: less repetitive work for your team, without removing the human judgement that good support depends on.
Australian built
Designed for Australian NDIS providers.
NDIS focused
Built around provider workflows, not generic AI use cases.
Built with providers
Developed alongside real NDIS organisations and their teams.
READY TO MEET MILLA?
Ready to see what Milla could take off your team's plate?
Tell us how your team currently handles enquiries, recruitment and follow-up. We’ll show you where Milla could fit.
We'll learn how your organisation currently handles enquiries, recruitment and follow-up, then show you where Milla could fit.
